Privacy Policy

1. Introduction

Welcome to hy77, Bangladesh's trusted online gaming destination. This Privacy Policy explains how hy77 collects, uses, discloses, and safeguards your personal information when you visit our website at https://hy77.bio, register an account, or interact with our gaming services. We are committed to protecting your privacy in accordance with internationally recognised data protection standards.

By accessing or using hy77's platform, you acknowledge that you have read and understood this Privacy Policy, and you consent to the practices described herein. If you do not agree with any part of this policy, please discontinue use of our services immediately. This policy applies to all users of the hy77 platform, including players based in Dhaka, Chittagong, Sylhet, Khulna, and across Bangladesh.

2. Information We Collect

hy77 collects personal information only to the extent necessary to provide you with a safe, fair, and enjoyable gaming experience. The categories of data we collect are outlined below.

Account Registration Data

• Full name, date of birth, and nationality — to verify your identity and confirm you are aged 21 or above.
• Email address and mobile phone number — for account communications and two-factor authentication.
• Residential address — for identity verification and fraud prevention purposes.
• Username and password (stored in hashed, non-reversible form) — to secure access to your account.
• Government-issued ID documents — required for KYC verification in compliance with anti-money laundering procedures.

Financial and Transaction Data

• Payment method details including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and card information — to process deposits and withdrawals securely.
• Transaction history, including deposit amounts, withdrawal requests, and bonus claims — to maintain accurate account records and resolve disputes.
• Wallet balance and betting activity — required to provide responsible gaming tools such as deposit limits and session reminders.

Technical and Usage Data

We automatically collect certain technical data when you visit hy77, including your IP address, device type and operating system, browser type and version, pages visited and session duration, referring URLs, and time-zone settings. This data helps us improve platform performance, diagnose technical issues, and detect fraudulent or suspicious behaviour. Bangladesh Standard Time (BST, UTC+6) is used as our reference timezone for all session logging.

3. How We Use Your Information

hy77 uses the personal information we collect for the following lawful purposes:

• Account creation and management: To set up, verify, and maintain your hy77 player account, including processing identity verification documents.
• Payment processing: To securely process deposits via bKash, Nagad, Rocket, and other supported payment methods, and to fulfill withdrawal requests in BDT.
• Customer support: To respond to your enquiries, resolve account disputes, and assist with technical issues through our support channels.
• Regulatory compliance and fraud prevention: To meet legal obligations, conduct KYC checks, perform anti-money laundering (AML) screening, and detect suspicious activity.
• Service improvement and analytics: To analyse usage patterns, optimise platform performance, and develop new features for our Bangladeshi users.
• Responsible gaming: To monitor gaming behaviour, enforce deposit limits, and flag accounts that may require responsible gaming support or intervention.

4. Sharing of Your Information

hy77 does not sell, rent, or trade your personal information to any third party. We may share your data only in the following strictly limited circumstances:

• Trusted service providers: We work with carefully vetted third-party processors (payment gateways, identity verification providers, IT infrastructure partners) who are contractually bound to process your data only as instructed by hy77 and to maintain equivalent security standards.
• Legal and regulatory obligations: We may disclose personal data to competent authorities, law enforcement agencies, or regulatory bodies where required by applicable law, court order, or legal process — including anti-money laundering investigations.
• Business transfers: In the event of a merger, acquisition, or sale of hy77 assets, user data may be transferred as part of the transaction. You will be notified in advance of any such transfer and given the opportunity to close your account if you do not consent.

Under no circumstances will hy77 share your personal data with advertisers, marketing agencies, or unrelated commercial entities for their own marketing purposes.

5. Cookies and Tracking Technologies

hy77 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small data files stored on your device that allow us to recognise returning visitors, remember your preferences, maintain your login session, and measure how our platform is used. We use session cookies (which expire when you close your browser) and persistent cookies (which remain for a defined period) to deliver a seamless, personalised gaming experience.

You may configure your browser settings to refuse cookies or to alert you when cookies are being sent. However, please note that disabling certain cookies may affect the functionality of the hy77 platform, and some features — including login persistence and game session continuity — may not operate correctly without them.

6. Data Security

hy77 implements robust technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include Transport Layer Security (TLS) and SSL encryption for all data in transit, strong access controls and two-factor authentication for administrative systems, regular security audits and vulnerability assessments, and staff training on data handling best practices.

While hy77 takes every reasonable precaution to protect your information, no online platform can guarantee absolute security. In the unlikely event of a data breach that poses a risk to your rights and freedoms, we will notify affected users in accordance with applicable legal requirements and take immediate steps to mitigate any harm.

7. Data Retention

hy77 retains your personal data only for as long as is necessary to fulfil the purposes outlined in this Privacy Policy, including any legal, accounting, or reporting obligations. Account data is typically retained for the duration of your active account and for a defined period thereafter as required by applicable anti-money laundering regulations and financial record-keeping requirements. When your data is no longer required, it is securely deleted or anonymised using industry-standard methods to ensure it cannot be reconstructed or attributed to you.

8. Your Rights and Choices

As a user of the hy77 platform, you hold the following rights with respect to your personal data. To exercise any of these rights, please contact our support team at the details provided at the end of this policy.

• Right of access: You may request a copy of the personal data hy77 holds about you at any time, along with information about how it is being processed.
• Right to rectification: If any of your personal data is inaccurate or incomplete, you have the right to request that it be corrected or updated without undue delay.
• Right to erasure: Subject to applicable legal retention requirements, you may request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected.
• Right to restrict processing: You may request that we limit the processing of your personal data in certain circumstances, such as where you contest the accuracy of the data or object to its use.
• Right to object: You have the right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.

We will respond to all data rights requests within a reasonable timeframe. Where we are unable to fulfil a request due to legal obligations, we will explain the reason clearly.

9. Age Restriction

hy77 is strictly an adults-only platform. Access to our gaming services is permitted only for individuals who are 21 years of age or older. We do not knowingly collect personal data from persons under the age of 21. If you are a parent or guardian and believe that your child has registered an account on hy77, please contact us immediately at [email protected] so that we can take appropriate action, including account closure and data deletion.

During the account registration process, hy77 requires all users to confirm that they are aged 21 or above. We reserve the right to request additional age verification documents at any time and to suspend accounts where age eligibility cannot be confirmed. Protecting minors is a core responsibility we take with the utmost seriousness.

10. Third-Party Links and Services

The hy77 platform may reference third-party game providers such as Pragmatic Play, Evolution Gaming, Spribe, NetEnt, Microgaming, and Ezugi in its content. While hy77 carefully selects its game and technology partners, we do not control the privacy practices of these providers and are not responsible for their independent data collection activities. We encourage you to review the privacy policies of any third-party providers whose services you interact with through the hy77 platform.

11. Changes to This Privacy Policy

hy77 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or regulatory guidance. When we make material changes to this policy, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered users via email or a prominent notice on the platform. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of hy77 following the posting of any changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way in which hy77 processes your personal data, please do not hesitate to contact our dedicated support team. We are committed to responding to all privacy-related queries promptly and transparently.

Email: [email protected] (plain text — not a clickable link). We aim to respond to all privacy enquiries within 5 business days. Players from across Bangladesh — including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and Barisal — are welcome to reach out in English.